Investor Support

Grievance Redressal & Escalation Matrix

A structured, transparent process for resolving investor grievances in accordance with SEBI guidelines.

We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform.
1

Submit Your Grievance

Email your grievance with complete details to compliance@capitalvisionresearch.in. Include your subscriber ID, nature of grievance, and supporting documents.

2

Acknowledgement

You will receive an acknowledgement email within 2 business days with a unique complaint reference number for tracking.

3

Investigation & Resolution

Our team will investigate the grievance and provide a resolution within 21 working days. You may be contacted for additional information during this period.

4

Escalation (If Required)

If you are not satisfied with the resolution, you may escalate to SEBI SCORES (scores.sebi.gov.in) or the Online Dispute Resolution platform (smartodr.in).

Escalation Matrix

Level 1 — Customer Care
Amit Anand
Customer Care Officer
compliance@capitalvisionresearch.in
Level 2 — Compliance Officer
Amit Anand
Compliance Officer
compliance@capitalvisionresearch.in
Level 3 — Principal Officer
Amit Anand
Principal Officer
compliance@capitalvisionresearch.in
Level 4 — SEBI & ODR
SEBI SCORES & SMART ODR
External Escalation
scores.sebi.gov.in
smartodr.in

Physical Complaints

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, G Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai — 400 051.

Disclaimer: Registration granted by SEBI, enlistment as RA with Exchange, and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.

Standard warning: Investment in securities market is subject to market risks. Read all the related documents carefully before investing.