Investor Charter

A. Vision and Mission Statements for Investors

• Vision: Invest with knowledge & safety.
• Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst

• To publish research reports based on the research activities of the Research Analyst.
• To provide an independent, unbiased view on securities and market segments.
• To offer unbiased recommendations, disclosing any financial interests in recommended securities.
• To provide research recommendations based on analysis of publicly available information and known observations.
• To conduct audit annually as required under SEBI regulations.
• To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
• To maintain records of interactions with all clients, including prospective clients, where any conversation related to research services has taken place.

C. Details of Services Provided to Investors

• Onboarding of Clients — Sharing of terms and conditions, completing KYC of fee-paying clients.
• Disclosure to Clients — Disclosing material information, AI tool usage, third-party conflicts, and own conflicts of interest.
• To distribute research reports and recommendations to clients without discrimination.
• To maintain confidentiality with regard to publication of the research report until made available in the public domain.
• To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
• To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
• To treat all clients with honesty and integrity.

D. Details of Grievance Redressal Mechanism

1. Filing complaint with the Research Analyst: In case of any grievance/complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of receipt of the grievance.

2. Filing complaint on SCORES: SCORES 2.0 — A web-based centralized grievance redressal system of SEBI: scores.sebi.gov.in

• First review done by designated body (RAASB).
• Second review done by SEBI.

E. Rights of Investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to Fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure
• Right to Fair & True Advertisement
• Right to be Heard and Satisfactory Grievance Redressal
• Right to Exit from Financial product or service in accordance with agreed terms
• Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from the Investors

Do's:

1. Always deal with a SEBI registered Research Analyst. Ensure that the Research Analyst has a valid registration certificate.
2. Check for SEBI registration number. Refer to the list of all SEBI registered Research Analysts on the SEBI website.
3. Always pay attention towards disclosures made in the research reports before investing.
4. Pay your Research Analyst through banking channels only and maintain duly signed receipts.
5. Before buying/selling securities, check for the research recommendation provided by your Research Analyst.
6. Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
7. Inform SEBI about Research Analyst offering assured or guaranteed returns.